Effective IT service management and operational management is foundational to limiting IT risk. Poorly controlled IT will eventually suffer from availability and performance issues, and everyone knows that there is no good time for a critical IT application to suffer an outage. Even more significantly, if efficient response mechanisms aren’t in place, recovering from an issue will take longer than it should.
Poor IT management can also contribute to security issues. Effective information security requires a thorough understanding of the configuration of the IT environment, good control over user access, and careful management of changes so that abnormalities indicative of a security incident can be identified. Essentially, your IT team needs to know what the environment should look like at all times so unusual events can be more clearly seen and investigated.
Final Dot can provider services to assess the operating maturity of your IT environment. Our approach is based on the ITIL and COBIT reference models, which are both industry-standard frameworks for the operation, management, and governance of IT.
Our operational assessments are useful for both internal reviews and third party due diligence efforts, and address the following functional areas
- Build and Deploy
- Operate and Support
- Monitor and Improve
The assessments yield relative maturity ratings for each individual process in each area, and include actionable recommendations as appropriate to improve operating effectiveness.